Welcome to Health 4 the Future Organic and Natural Living
Frequently Asked Questions
Frequently Asked Questions
Shipping and Delivery
How do I get free delivery?
All orders over $100 weighing less than 5kg, automatically qualify for free shipping.
Do you ship internationally?
At this point in time, we do not ship internationally
How much is postage?
We currently offer a flat rate of $13.95 Australia Wide for parcels less than 5kg.
How long will my order take to arrive?
Once your order has been processed and despatched, your order will generally take up to 7 business days (dependent upon your location). Please refer to our Buying Group page for details of closing dates.
Can I track my order?
Absolutely! Once your order has been despatched, you will be provided with tracking details by email.
Can I pick up from Health 4 the Future?
We love to meet with our customer's however pick up is only by appointment.
What if my parcel goes missing?
If your parcel appears to be stuck in transit for longer than expected time frames, please send us an email so that we can lodge and enquiry with the carrier. If the package has gone missing due to an incorrect address provided to H4TF, there will be a re-delivery fee of $13.95 to have the item resent once it is located.
Can my parcel be left at my doorstep if I am not home?
Australia Post does require a signature upon delivery. However if you would prefer for your parcel to be left safely, please indicate this in the comments section of your order. Please note, if you have elected Authority to Leave and items go missing, we cannot replace them. This selection is completely at your own risk
Returns and Exchanges
What is H4TF's return policy
At Health 4 the Future, we ensure that we are providing a superior health product. We are happy to exchange any products, however we do not offer a refund unless the product purchased is deemed faulty. Please note the following: Products must be returned within 14 days of receipt. We do not offer refunds or exchanges after 3o days of the purchase date Products must be in as new condition (cannot be used, damaged or soiled) and must be in their original packaging. Requests for exchange, refund or replacement, must be emailed through to info@health4thefuture.com.au We will require your name, order number, product name and the reason for the return. Please also indicate whether you are requesting an exchange, refund or replacement. Health 4 the Future will respond to your request within 24 hours. Health 4 the Future reserves the right to deny unreasonable requests. Freight costs incurred to return products (excluding faulty products) is at the cost of the customer. Health 4 the Future cannot be responsible for any damages incurred in transit on returned items. It is the responsibility of the customer to ensure the item for return is packaged sufficiently to avoid any damages. Damaged/faulty items – Health 4 the Future will always undertake extreme care when packing items, however if in the event that an item arrives damaged or faulty, contact must be made within 24 hours of receiving the item, so that a solution may be arranged for you.
Privacy
Privacy Policy
Health 4 the Future values your privacy. We collect solicited personal information from you when you register on our site, subscribe to our newsletter, join our Rewards Club, purchase a product or fill out a form. Any of the necessary information collected from you may be used to personalise your experience, address feedback, improve our website or to send periodic emails. The email address you provide may be used to send information and updates relating to product updates or company news. All personal information that you provide to Health 4 the Future is stored in our secure database. We do take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. Health 4 the Future does not sell or trade to outside parties your personal information. This does not include third parties who assist us in operating our website, conducting Health 4 the Future or providing a service to you. The website does contain links to websites owned and operated by third parties that do not come under Health 4 the Future control. These third party sites have separate and independent privacy policies. Health 4 the Future therefore takes no responsibility or liability for the content and activities of these sites.
Payment
Payment Policy
All prices stated on our website are listed in Australian dollars (AUD) and all orders are processed in Australian dollars (AUD). All prices include GST where applicable. Health 4 the Future accepts payments through PayPal, COD, or direct deposit. Payments through PayPal are processed at the time of ordering. Direct Deposit instructions will be emailed to you, once an order has been placed. Payment details are never stored in our database at any time.
H4TF Buying Group
Buying Group
Membership to our Buying Group is absolutely FREE! Gift/s will be provided upon placement of your first order. Any concerns with your membership should be lodged in writing to info@health4thefuture.com.au
Rewards Club
Rewards Club
Membership to the H4TF Rewards Club is complimentary. $1 is rewarded for every whole $30 spent, to be redeemed on future orders. $1 is rewarded for every 5 written reviews of purchased products. Reviews cannot be on products that you haven’t purchased. $1 is rewarded for every referrral to Health 4 the Future, where the new customer does place an order. Points will not be rewarded should the referral not place an order. A minimum of $40 must be spent in order to redeem points. Gift/s will be provided upon placement of your first order in each level. To remain an active customer, you must place at least one order every month for 12 months. After 12 months of consistent ordering, you may progress to the next level.
Promotions
Competitions
NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING. Eligibility: Sweepstakes (the “Sweepstakes”) is open only to those who sign up at the online sweepstakes page and who are 18 as of the date of entry. The sweepstakes is only open to legal residents of Australia Only and is void where prohibited by law. Employees of Health 4 the Future (the “Sponsor”) their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the Sweepstakes. The Sweepstakes is subject to all applicable federal, state and local laws and regulations. Void where prohibited. Agreement to Rules: By participating, you agree to be fully unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of Health 4 the Future, as final and binding as it relates to the content. The Sweepstakes is subject to all applicable federal, state and local laws. Sweepstakes Period: Entries will be accepted online starting on or about Fri Sep 15 9.00am WST 2017 and ending Thu Sep 21 2017 11.55pm WST. All online entries must be received by Thu Sep 21 2017 11.55pm WST. How to Enter: The Sweepstakes must be entered by submitting an entry using the online form provided on this Sweepstakes site. The entry must fulfill all sweepstakes requirements, as specified, to be eligible to win a prize. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Health 4 the Future. You may enter only once and you must fill in the information requested. You may not enter more times than indicated by using multiple email addresses, identities or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of Health 4 the Future. Prizes: Winners will receive Prize name: Smoothie Week Prize Pack – Value: 62.00 AUD. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by the Sponsor. No cash or other prize substitution permitted except at Sponsor’s discretion. The prize is nontransferable. Any and all prize related expenses, including without limitation any and all federal, state, and/or local taxes shall be the sole responsibility of the winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winners is permitted. Acceptance of prize constitutes permission for Health 4 the Future to use winner’s name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law. Odds: The odds of winning depend on the number of eligible entries received. Winner selection and notification: Winners of the Sweepstakes will be selected in a random drawing under the supervision of the Sponsor. Winners will be notified via email to the email address they entered the Sweepstakes with within five (5) days following the winner selection. Health 4 the Future shall have no liability for a winner’s failure to receive notices due to winners’ spam, junk e-mail or other security settings or for winners’ provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the prize within 15 days from the time award notification was sent, or fails to timely return a completed and executed declaration and releases as required, prize may be forfeited and an alternate winner selected. This contest / promotion is in no way sponsored or affiliated with Facebook. This contest / promotion is in no way sponsored or affiliated with Twitter. This contest / promotion is in no way sponsored or affiliated with Apple. This contest / promotion is in no way sponsored or affiliated with Google. This contest / promotion is in no way sponsored or affiliated with Instagram. The receipt by winner of the prize offered in this Sweepstakes is conditioned upon compliance with any and all federal and state laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY ANY WINNER (AT SPONSOR’S SOLE DISCRETION) WILL RESULT IN SUCH WINNER’S DISQUALIFICATION AS WINNER OF THE SWEEPSTAKES AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED. Rights Granted by you: By entering this content you understand that Health 4 the Future, anyone acting on behalf of Health 4 the Future, or its respective licensees, successors and assigns will have the right, where permitted by law, without any further notice, review or consent to print, publish, broadcast, distribute, and use, worldwide in any media now known or hereafter in perpetuity and throughout the World, your entry, including, without limitation, the entry and winner’s name, portrait, picture, voice, likeness, image or statements about the Sweepstakes, and biographical information as news, publicity or information and for trade, advertising, public relations and promotional purposes without any further compensation. Terms: Health 4 the Future reserves the right, in its sole discretion to cancel, terminate, modify or suspend the Sweepstakes should (in its sole discretion) a virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the Sweepstakes. In such case, Health 4 the Future may select the recipients from all eligible entries received prior to and/or after (if appropriate) the action taken by Health 4 the Future. Health 4 the Future reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Sweepstakes or website or violates these Terms & Conditions. Health 4 the Future has the right, in its sole discretion, to maintain the integrity of the Sweepstakes, to void votes for any reason, including, but not limited to; multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by sweepstakes rules; or the use of bots, macros or scripts or other technical means for entering. Any attempt by an entrant to deliberately damage any web site or undermine the legitimate operation of the sweepstakes may be a violation of criminal and civil laws and should such an attempt be made, Health 4 the Future reserves the right to seek damages from any such person to the fullest extent permitted by law. By entering the Sweepstakes you agree to receive email newsletters periodically from Health 4 the Future. You can opt-out of receiving this communication at any time by clicking the unsubscribe link in the newsletter. Limitation of Liability: By entering you agree to release and hold harmless Health 4 the Future and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant’s participation in the sweepstakes and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error which may occur in the administration of the Promotion or the processing of entries. Disputes: THIS SWEEPSTAKES IS GOVERNED BY THE LAWS OF Australia AND WA, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Sweepstakes, participant agrees that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or connected with this Sweepstakes, shall be resolved individually, without resort to any form of class action, exclusively before a court located in WA having jurisdiction. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable attorneys’ fees, other than participant’s actual out-of-pocket expenses (i.e. costs associated with entering this Sweepstakes), and participant further waives all rights to have damages multiplied or increased. Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the Health 4 the Future Web Site. To read the Privacy Policy, go to www.health4thefuture.com.au. Winners List: To obtain a copy of the winner’s name or a copy of these Official Rules, email your request to info@health4thefuture.com.au. Requests must be received no later than 15:55:59 WST 2017. Sponsor: The Sponsor of the Sweepstakes is Health 4 the Future, Butler, WA, 6036, Australia.
Termination of Access
Termination of Access
Health 4 the Future may terminate access to our website at any time without explanation or justification for this termination, and the Owner has no liability for any costs, losses or damages of any kind arising as a consequence of terminating access to our website.
Disclaimer
Disclaimer
It is important to understand that Health 4 the Future and its employees are not medical practitioners. Use of our website is not to be used for diagnosing, treating, curing or preventing disease. It is only intended for general information and is based on our own experiences. Individual results will and do vary. Health 4 the Future will not be held responsible for any adverse effects to any product sold on our website. It is the responsibility of the purchaser to seek advice from a qualified Medical Practitioner before using any products. We are able to assist with full ingredients listings prior to purchasing. Requests for these may be made through our Contact page.
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Health 4 the Future – Organic and Natural Living